On average, patients’ opinions of their hospital experience worsened last year compared with 2021. Here is a sample of questions from the HCAHPS survey where positive perceptions declined the most.
Patient would recommend the hospital
| 2021 | 2022 | |
|---|---|---|
| Yes, definitely | 71% | 69% |
| Yes, probably | 23% | 25% |
| No, would not | 6% | 6% |
Staff explained about possible side effects of medicine
| 2021 | 2022 | |
|---|---|---|
| Always | 50% | 48% |
| Usually | 21% | 21% |
| Sometimes or never |
29% | 31% |
Staff explained medicine before giving it to patient
| 2021 | 2022 | |
|---|---|---|
| Always | 63% | 61% |
| Usually | 18% | 19% |
| Sometimes or never |
19% | 20% |
Patient received help soon after using the call button
| 2021 | 2022 | |
|---|---|---|
| Always | 66% | 64% |
| Usually | 25% | 26% |
| Sometimes or never |
9% | 10% |
National average of Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey results from October 2021 through September 2022 compared with the same period a year earlier.