As of the July, 2022, release via CMS

MANCHESTER MEMORIAL HOSPITAL

CMS id: 070027
71 HAYNES STREET, MANCHESTER CT 6040. County: HARTFORD
System: EASTERN CT HEALTH NETWORK
CBSA: Hartford-East Hartford-Middletown, CT

The 227-bed, acute-care hospital had $3,507,082 in net service to patients*, with a total profit margin of 1.34957% in fiscal year 2021, the latest year available.
It spent 1.39% of its operating expenses on uncompensated care and reported $0 in Medicaid shortfall.

* For more about Net Service to Patients and operating revenue, please the finance section below.

Note: Medians are from acute-care hospitals with "complete" fiscal years. For more about how we calculated medians and cost reports in general, please click here.

Details

	2017	2018	2019	2020	2021
# of days in fyear	365	365	365	366	365
Ownership	forprofit	forprofit	forprofit	forprofit	forprofit
Acute beds Median	108 118	108 118	108 119.5	108 118	111 119
Total beds Median	171 162	171 162	171 162	171 162	227 163.5
FTEs Median	984.00 788.06	1,085.00 793.42	1,067.00 806.03	1,032.00 787.61	1,129.27 804.34

Finances As they appear in worksheet G3 of the cost reports.

Note: Net Patient Revenue is considered operating revenue, which means Net Service to Patients is considered operating profit. Click here for more about cost report financials

Hospital cost reports are an enormously complicated dataset. There are whole organizations and an offical CMS vendor dedicated to helping researchers work with the data.
It's important to understand that hospital financials in cost reports are not organized in the same as other sources such as annual financial reports to bond holders.

The biggest difference is the concept of operating revenue and profit. Net Service to patients (NS2P), which is the sum of net patient revenue minus operating expenses, is considered the equivalent of operating profit according to the Medicaid and CHIP Payment and Access Commission (MACPAC). See the last paragraph of "Primary Data Sources" on page 55 of Annual Analysis of Disproportionate Share Hospital Allotments to States (PDF).

That would make Net Patient Revenue = operating revenue.

All this makes things challenging when comparing what's reported in cost reports to other sources. It becomes clearer when you consider that, beyond the purpose of reimbursement, cost reports are a tool for policymakers trying to understand the financial situation of a hospital doing the tasks specific to hospitals.

In other words, while a facility with a division that formulates drugs might include earnings from that as operating revenue in their corporate annual result, this is not central to the operations of a hospital caring for patients and so it is counted as "other income." (See below the financials section for more on "other income")

The healthcare consulting firm HMP, in a former partnership with Modern Healthcare, did develop a formula for estimating operating revenue closer to what one might find in other sources. We no longer use this for the following reasons:

The measure was not widely used beyond HMP and Modern Healthcare. Many hospitals had their own internal estimates of operating revenue and profit.
Because of this, there was confusion when reporting operating results for individual hospitals. There was often pushback when a facility's internal numbers did not match what Modern Healthcare was reporting.
The formula includes revenue from portions of the "other income" section, which may also include non-operating revenue. HMP themselves point out in a caveat on their site that they cannot exclude all non-operating revenue from their measure.

HMP's operating measure has proven problematic in the past for our reporting and the partnership with them ended years ago. It's best to not use a measure that we alone cannot defend.

	2017	2018	2019	2020	2021
Net patient revenue ? Median	177,782,320 150,932,746	169,507,918 158,950,878	181,559,768 168,696,998	183,625,528 163,454,693	204,543,640 186,589,412
Operating expenses Median	189,512,689 149,311,209	198,627,541 156,110,414	187,177,841 164,890,568	190,618,078 166,516,854	201,036,558 180,120,888
Net income from service 2 patients (NS2P) ? Median	-11,730,369 -964,173	-29,119,623 -643,601.5	-5,618,073 -116,254	-6,992,550 -5,025,862	3,507,082 -1,284,564
NS2P margin ? Median	-6.60% -0.62	-17.18% -0.29	-3.09% 0.18	-3.81% -5.07	1.71% -0.88

Range* of Net Service to Patient (NS2P) margins

= NS2P margin for MANCHESTER MEMORIAL HOSPITAL compared to all** acute-care hospitals, from CMS cost reports.
Note: NS2P is considered operating margin by MACPAC. The chart below is interactive: click or touch to see more.

* Data range does not show outliers, which fall beyond the minimum and maximum of the range.
** From cost reports with complete fiscal years. Number of acute-care hospitals available to calculate medians:

2017	2018	2019	2020	2021
3,157	3,092	3,050	3,052	2,566

	2017	2018	2019	2020	2021
Other income* Median Click here to show/hide details	8,902,479 5,089,215	9,016,351 4,572,541	9,321,471 5,268,134	20,450,630 13,092,619	-885,953 12,369,236
⊳ Line 6: Contributions ? ⊳ Median	1,577,011 224,999	1,430,969 199,009	1,180,157 206,870.5	1,143,378 194,343	0 249,496
⊳ Line 7: Investments ? ⊳ Median	0 299,524	0 188,688.5	0 370,813	0 309,361.5	1,724,034 375,329
⊳ Line 8: Revenue from telephone service	NULL	NULL	NULL	NULL	NULL
⊳ Line 9: Revenue from tv and radio	--	--	--	--	--
⊳ Line 10: Purchase discounts	14,798	78,339	31,463	47,459	-5,220
⊳ Line 11: Rebates and refunds of expenses	4,948	37,024	0	0	7,194
⊳ Line 12: Parking lot receipts	0	0	0	0	0
⊳ Line 13: Revenue from laundry and linen service	0	0	0	0	0
⊳ Line 14: Revenue from meals sold to emplyees and guests	746,385	808,257	892,451	635,042	119,770
⊳ Line 15: Revenue from rental of living quarters	0	0	0	0	0
⊳ Line 16: Revenue from sale of medical and surgical supplies	0	0	0	0	0
⊳ Line 17: Revenue from sale of drugs to other than patients	25,000	-25,000	0	0	0
⊳ Line 18: Revenue from sale of medical records and abstracts	38,428	40,138	30,042	0	25
⊳ Line 19: Tuition (fees, sale of textbooks, uniforms, etc.)	0	0	0	0	0
⊳ Line 20: Revenue from gifts, flowers, coffee shops, canteen	0	0	0	0	0
⊳ Line 21: Rental of vending machines	159,293	132,917	123,047	412,848	0
⊳ Line 22: Rental of hospital space	0	0	0	0	60,537
⊳ Line 23: Gov appropriations ? ⊳ Median	0 1,017,693	0 983,261.5	0 1,173,286	0 1,987,202	0 1,597,664
⊳ Sum Line 24	6,336,616	6,513,707	7,064,311	18,211,903	-2,792,293
Total income ? Median	-2,827,890 6,586,430	-20,103,272 6,767,106	3,703,398 8,419,950	13,458,080 8,094,175	2,621,129 15,162,888
Non-operating expenses Median	0 146,289.5	0 164,857	0 89,880.5	0 106,761	-127,381 31,473.5
Net income Median	-2,827,890 6,043,842	-20,103,272 5,845,112	3,703,398 7,606,259	13,458,080 7,283,041	2,748,510 14,957,241
Net margin Median	-1.51479% 4.62%	-11.26081% 4.42%	1.94016% 5.16%	6.59464% 5.2%	1.34957% 9.25%

* About "Other income": Other income, or line 25 in worksheet G3, is the sum of lines 6 through 24. It includes three lines that are considered non-operating revenue - contributions, investments and government appropriations. Medians are included for these three lines. It also contains items that are not central to providing healthcare, such as revenue from parking or gift shops.
"Sum Line 24" is a special case. Called "Other (specify)" in the cost reports, CMS allows for this line to be "subscripted," or divided into sublines like 002400, 002401, 002402. And hospitals do that, up to 100 lines, to detail income (and sometimes negative returns) that are otherwise not covered in the previous "other" lines. Therefore, "Sum Line 24" is the sum of all the lines 24.

Range* of total profit (loss) margins

= Total margin for MANCHESTER MEMORIAL HOSPITAL compared to all** acute-care hospitals, from CMS cost reports.
The chart below is interactive: click or touch to see more.

2017	2018	2019	2020	2021
3,157	3,092	3,050	3,052	2,566

Medicare revenue

Inpatient and outpatient revenue

	2017	2018	2019	2020	2021
All inpatient revenue Median Click here to show/hide details	30,130,081 23,241,334	27,979,995 23,709,545	28,809,136 24,248,380	27,967,882 22,858,541	25,940,548 23,620,613
"All inpatient revenue" is made up of any Medicare payments for routine inpatient, swingbed SNFs, TEFRA, IPF, IRF, inpatient long-term care, CAH and inpatient SNF facilities. Medians are only calculated when there are sufficient facilities reporting revenue.
⊳ Routine inpatient revenue ⊳ Median	28,233,270 21,577,146	24,571,867 22,041,594	24,013,836 22,722,063	24,199,163 21,570,441	22,215,797 22,140,684
⊳ Swingbeds ⊳ Median	0 --	0 --	0 --	0 --	0 --
⊳ Tax Equity and Fiscal Responsibility Act payments (TEFRA) ⊳ Median	0 --	0 --	0 --	0 --	0 --
⊳ Inpatient psychiatric facility (IPF) ⊳ Median	1,896,811 1,845,420	3,408,128 1,757,392	4,795,300 1,738,842	3,768,719 1,510,463	3,724,751 1,393,140
⊳ Inpatient rehabilitation facility (IRF) ⊳ Median	0 3,535,627	0 3,746,588	0 3,782,288	0 3,865,578	0 3,983,889
⊳ Long-term care hospital (LTCH) ⊳ Median	0 --	0 --	0 --	0 --	0 --
⊳ Critical-access hospitals ⊳ Median	0 --	0 --	0 --	0 --	0 --
⊳ Skilled-nursing facilities (SNF) ⊳ Median	0 1,203,033	0 1,215,295	0 1,313,657	0 1,365,298	0 1,179,746
All outpatient revenue Median Click here to show/hide details	14,475,640 11,160,864	12,183,572 11,987,345	12,250,282 12,926,866	10,607,007 11,884,480	11,468,295 13,145,163
"All outpatient revenue" is made up of any payments for routine outpatient, HHA, CMHC, rural health and other federally-qualified health clinics. Medians are only calculated when there are sufficient facilities reporting revenue.
⊳ Routine outpatient revenue ⊳ Median	14,475,640 10,918,923	12,183,572 11,706,976	12,250,282 12,615,917	10,607,007 11,458,116	11,468,295 12,776,716
⊳ Home Health agencies (HHA) ⊳ Median	0 1,282,808	0 1,407,728	0 1,341,512	0 1,407,046	0 1,476,867
⊳ Community mental health clinics (CMHC) ⊳ Median	0 --	0 --	0 --	0 --	0 --
⊳ Rural health clinics ⊳ Median	0 618,038	0 697,279	0 690,232	0 684,010	0 670,558
⊳ Other federally qualified health clinics ⊳ Median	0 --	0 --	0 --	0 --	0 --

Other payments

Item	2017	2018	2019	2020	2021
Graduate Medical Education (GME) Median	3,991,394 3,284,314	3,497,349 3,250,551	3,514,324 3,386,837	3,459,442 3,360,806	3,220,942 3,508,953
Disproportionate-share hospital (DSH) Median	575,092 594,888	461,120 595,761	371,247 577,894	359,219 542,168	512,559 549,667
Outlier Median	504,036 582,572	336,938 538,116	246,730 212,434	388,117 126,559	795,113 139,139

Uncompensated care

Item	2017	2018	2019	2020	2021
Medicaid shortfall Median	14,775,512 3,662,910	13,057,725 3,730,911	14,733,609 4,081,319	17,476,714 4,643,908	0 4,389,147
Charity care Median	115,696 2,654,636	175,396 2,940,659	290,140 3,380,215	171,177 3,488,738	229,017 3,233,405
Uncompensated care (UCC) Median	1,586,850 5,147,790	1,228,128 5,337,617	3,491,950 5,711,082	2,723,959 5,923,418	2,784,639 5,508,107
UCC as a % of operating expenses Median	0.84% 3.24	0.62% 3.12	1.87% 3.21	1.43% 3.3	1.39% 2.86
Total shortfall/UCC Median	16,362,362 9,489,989	14,285,853 9,424,297	18,225,559 10,120,158	20,200,673 11,171,337	2,784,639 10,133,851

Labor costs

	2017	2018	2019	2020	2021
Total salaries Median	73,693,422 52,142,039	77,631,765 54,485,252	77,921,137 57,395,589	75,760,577 58,830,919	88,194,036 61,722,907
Salaries as a % of operating expenses Median	39.77 36.68	40.35 36.56	41.63 36.37	42.04 35.93	43.87 35.24
Intern, resident salaries* Median	2,198,763 2,598,592	2,666,661 2,686,824	2,785,865 2,753,773	2,778,028 2,937,156	3,074,570 2,909,848
Contract intern, resident salaries* Median	0 1,251,927	0 1,186,494	0 1,204,885	0 1,279,653	0 1,469,317
Contract adjusted salaries, direct-care Median	522,633 1,449,244	541,306 1,475,986	356,518 1,563,078	544,610 1,721,954	0 2,991,828
Contract hours, direct-care Median	8,631.00 22,725	9,286.00 23,018.5	6,092.00 24,503.48	6,290.00 25,026.5	0.00 33,786
Contract wages, direct-care Median	60.55 64.67	58.29 64.53	58.52 65.06	86.58 68.97	0.00 88.94

* in an approved program

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Cost reports are self-reported by the facility, are subject to revision and should be considered preliminary.

* Net Service to patients (NS2P) equals net patient revenue minus operating expenses. NS2P is considered the equivalent of operating profit according to the Medicaid and CHIP Payment and Access Commission (MACPAC). See the last paragraph of "Primary Data Sources" on page 55 of Annual Analysis of Disproportionate Share Hospital Allotments to States (PDF).

About medians

Medians are calculated from reports with "complete" fiscal years, or reports with fiscal years of at least 300 days and no more than 420 days.

In cases where there are fewer than 50 values reported, medians are not calculated. For childrens' hospitals, it's when fewer than 20 are reported.

Web app by Tim Broderick | email.