As of the July, 2022, release via CMS

SENTARA NORFOLK GENERAL HOSPITAL

CMS id: 490007
600 GRESHAM ROAD, NORFOLK VA 23507. County: NORFOLK
System: SENTARA HEALTHCARE
CBSA: Virginia Beach-Norfolk-Newport News, VA-NC

The 529-bed, acute-care hospital had $84,981,537 in net service to patients*, with a total profit margin of 13.02250% in fiscal year 2020, the latest year available.
It spent 4.57% of its operating expenses on uncompensated care and reported $53,178 in Medicaid shortfall.

* For more about Net Service to Patients and operating revenue, please the finance section below.

Note: Medians are from acute-care hospitals with "complete" fiscal years. For more about how we calculated medians and cost reports in general, please click here.

Details

	2017	2018	2019	2020	2021
# of days in fyear	365	365	365	366	--
Ownership	nfp	nfp	nfp	nfp	--
Acute beds Median	383 118	381 118	381 119.5	395 118	-- 119
Total beds Median	524 162	527 162	527 162	529 162	-- 163.5
FTEs Median	3,341.00 788.06	3,354.00 793.42	3,401.00 806.03	3,289.26 787.61	-- 804.34

Finances As they appear in worksheet G3 of the cost reports.

Note: Net Patient Revenue is considered operating revenue, which means Net Service to Patients is considered operating profit. Click here for more about cost report financials

Hospital cost reports are an enormously complicated dataset. There are whole organizations and an offical CMS vendor dedicated to helping researchers work with the data.
It's important to understand that hospital financials in cost reports are not organized in the same as other sources such as annual financial reports to bond holders.

The biggest difference is the concept of operating revenue and profit. Net Service to patients (NS2P), which is the sum of net patient revenue minus operating expenses, is considered the equivalent of operating profit according to the Medicaid and CHIP Payment and Access Commission (MACPAC). See the last paragraph of "Primary Data Sources" on page 55 of Annual Analysis of Disproportionate Share Hospital Allotments to States (PDF).

That would make Net Patient Revenue = operating revenue.

All this makes things challenging when comparing what's reported in cost reports to other sources. It becomes clearer when you consider that, beyond the purpose of reimbursement, cost reports are a tool for policymakers trying to understand the financial situation of a hospital doing the tasks specific to hospitals.

In other words, while a facility with a division that formulates drugs might include earnings from that as operating revenue in their corporate annual result, this is not central to the operations of a hospital caring for patients and so it is counted as "other income." (See below the financials section for more on "other income")

The healthcare consulting firm HMP, in a former partnership with Modern Healthcare, did develop a formula for estimating operating revenue closer to what one might find in other sources. We no longer use this for the following reasons:

The measure was not widely used beyond HMP and Modern Healthcare. Many hospitals had their own internal estimates of operating revenue and profit.
Because of this, there was confusion when reporting operating results for individual hospitals. There was often pushback when a facility's internal numbers did not match what Modern Healthcare was reporting.
The formula includes revenue from portions of the "other income" section, which may also include non-operating revenue. HMP themselves point out in a caveat on their site that they cannot exclude all non-operating revenue from their measure.

HMP's operating measure has proven problematic in the past for our reporting and the partnership with them ended years ago. It's best to not use a measure that we alone cannot defend.

	2017	2018	2019	2020	2021
Net patient revenue ? Median	865,725,529 150,932,746	1,004,167,595 158,950,878	1,052,183,428 168,696,998	1,132,005,346 163,454,693	-- 186,589,412
Operating expenses Median	814,710,133 149,311,209	940,410,743 156,110,414	984,039,807 164,890,568	1,047,023,809 166,516,854	-- 180,120,888
Net income from service 2 patients (NS2P) ? Median	51,015,396 -964,173	63,756,852 -643,601.5	68,143,621 -116,254	84,981,537 -5,025,862	-- -1,284,564
NS2P margin ? Median	5.89% -0.62	6.35% -0.29	6.48% 0.18	7.51% -5.07	--% -0.88

Range* of Net Service to Patient (NS2P) margins

= NS2P margin for SENTARA NORFOLK GENERAL HOSPITAL compared to all** acute-care hospitals, from CMS cost reports.
Note: NS2P is considered operating margin by MACPAC. The chart below is interactive: click or touch to see more.

* Data range does not show outliers, which fall beyond the minimum and maximum of the range.
** From cost reports with complete fiscal years. Number of acute-care hospitals available to calculate medians:

2017	2018	2019	2020	2021
3,157	3,092	3,050	3,052	2,566

	2017	2018	2019	2020	2021
Other income* Median Click here to show/hide details	12,075,958 5,089,215	9,730,373 4,572,541	10,193,509 5,268,134	27,833,167 13,092,619	-- 12,369,236
⊳ Line 6: Contributions ? ⊳ Median	0 224,999	0 199,009	0 206,870.5	0 194,343	-- 249,496
⊳ Line 7: Investments ? ⊳ Median	0 299,524	0 188,688.5	0 370,813	0 309,361.5	-- 375,329
⊳ Line 8: Revenue from telephone service	NULL	NULL	NULL	NULL	NULL
⊳ Line 9: Revenue from tv and radio	--	--	--	--	--
⊳ Line 10: Purchase discounts	0	0	0	0	--
⊳ Line 11: Rebates and refunds of expenses	0	0	0	0	--
⊳ Line 12: Parking lot receipts	0	0	0	0	--
⊳ Line 13: Revenue from laundry and linen service	0	0	0	0	--
⊳ Line 14: Revenue from meals sold to emplyees and guests	0	0	0	0	--
⊳ Line 15: Revenue from rental of living quarters	0	0	0	0	--
⊳ Line 16: Revenue from sale of medical and surgical supplies	0	0	0	0	--
⊳ Line 17: Revenue from sale of drugs to other than patients	0	0	0	0	--
⊳ Line 18: Revenue from sale of medical records and abstracts	0	0	0	0	--
⊳ Line 19: Tuition (fees, sale of textbooks, uniforms, etc.)	0	0	0	0	--
⊳ Line 20: Revenue from gifts, flowers, coffee shops, canteen	0	0	0	0	--
⊳ Line 21: Rental of vending machines	0	0	0	0	--
⊳ Line 22: Rental of hospital space	0	0	0	0	--
⊳ Line 23: Gov appropriations ? ⊳ Median	0 1,017,693	0 983,261.5	0 1,173,286	0 1,987,202	-- 1,597,664
⊳ Sum Line 24	12,075,958	9,730,373	10,193,509	27,833,167	--
Total income ? Median	63,091,354 6,586,430	73,487,225 6,767,106	78,337,130 8,419,950	112,814,704 8,094,175	-- 15,162,888
Non-operating expenses Median	-23,150,646 146,289.5	-32,051,525 164,857	-20,909,406 89,880.5	-38,225,296 106,761	-- 31,473.5
Net income Median	86,242,000 6,043,842	105,538,750 5,845,112	99,246,536 7,606,259	151,040,000 7,283,041	-- 14,957,241
Net margin Median	9.82477% 4.62%	10.40921% 4.42%	9.34193% 5.16%	13.02250% 5.2%	--% 9.25%

* About "Other income": Other income, or line 25 in worksheet G3, is the sum of lines 6 through 24. It includes three lines that are considered non-operating revenue - contributions, investments and government appropriations. Medians are included for these three lines. It also contains items that are not central to providing healthcare, such as revenue from parking or gift shops.
"Sum Line 24" is a special case. Called "Other (specify)" in the cost reports, CMS allows for this line to be "subscripted," or divided into sublines like 002400, 002401, 002402. And hospitals do that, up to 100 lines, to detail income (and sometimes negative returns) that are otherwise not covered in the previous "other" lines. Therefore, "Sum Line 24" is the sum of all the lines 24.

Range* of total profit (loss) margins

= Total margin for SENTARA NORFOLK GENERAL HOSPITAL compared to all** acute-care hospitals, from CMS cost reports.
The chart below is interactive: click or touch to see more.

2017	2018	2019	2020	2021
3,157	3,092	3,050	3,052	2,566

Medicare revenue

Inpatient and outpatient revenue

	2017	2018	2019	2020	2021
All inpatient revenue Median Click here to show/hide details	155,706,062 23,241,334	165,084,160 23,709,545	169,607,056 24,248,380	170,614,615 22,858,541	-- 23,620,613
"All inpatient revenue" is made up of any Medicare payments for routine inpatient, swingbed SNFs, TEFRA, IPF, IRF, inpatient long-term care, CAH and inpatient SNF facilities. Medians are only calculated when there are sufficient facilities reporting revenue.
⊳ Routine inpatient revenue ⊳ Median	150,337,465 21,577,146	160,090,488 22,041,594	163,855,501 22,722,063	165,571,444 21,570,441	-- 22,140,684
⊳ Swingbeds ⊳ Median	0 --	0 --	0 --	0 --	-- --
⊳ Tax Equity and Fiscal Responsibility Act payments (TEFRA) ⊳ Median	0 --	0 --	0 --	0 --	-- --
⊳ Inpatient psychiatric facility (IPF) ⊳ Median	2,179,884 1,845,420	1,876,526 1,757,392	2,680,325 1,738,842	1,439,143 1,510,463	-- 1,393,140
⊳ Inpatient rehabilitation facility (IRF) ⊳ Median	3,188,713 3,535,627	3,117,146 3,746,588	3,071,230 3,782,288	3,604,028 3,865,578	-- 3,983,889
⊳ Long-term care hospital (LTCH) ⊳ Median	0 --	0 --	0 --	0 --	-- --
⊳ Critical-access hospitals ⊳ Median	0 --	0 --	0 --	0 --	-- --
⊳ Skilled-nursing facilities (SNF) ⊳ Median	0 1,203,033	0 1,215,295	0 1,313,657	0 1,365,298	-- 1,179,746
All outpatient revenue Median Click here to show/hide details	77,276,178 11,160,864	79,877,356 11,987,345	79,170,588 12,926,866	72,171,072 11,884,480	-- 13,145,163
"All outpatient revenue" is made up of any payments for routine outpatient, HHA, CMHC, rural health and other federally-qualified health clinics. Medians are only calculated when there are sufficient facilities reporting revenue.
⊳ Routine outpatient revenue ⊳ Median	77,276,178 10,918,923	79,877,356 11,706,976	79,170,588 12,615,917	72,171,072 11,458,116	-- 12,776,716
⊳ Home Health agencies (HHA) ⊳ Median	0 1,282,808	0 1,407,728	0 1,341,512	0 1,407,046	-- 1,476,867
⊳ Community mental health clinics (CMHC) ⊳ Median	0 --	0 --	0 --	0 --	-- --
⊳ Rural health clinics ⊳ Median	0 618,038	0 697,279	0 690,232	0 684,010	-- 670,558
⊳ Other federally qualified health clinics ⊳ Median	0 --	0 --	0 --	0 --	-- --

Other payments

Item	2017	2018	2019	2020	2021
Graduate Medical Education (GME) Median	14,651,136 3,284,314	15,302,959 3,250,551	15,543,373 3,386,837	15,296,244 3,360,806	-- 3,508,953
Disproportionate-share hospital (DSH) Median	4,043,763 594,888	3,853,594 595,761	4,361,136 577,894	4,897,669 542,168	-- 549,667
Outlier Median	9,006,798 582,572	10,135,759 538,116	1,246,455 212,434	1,491,470 126,559	-- 139,139

Uncompensated care

Item	2017	2018	2019	2020	2021
Medicaid shortfall Median	4,007,231 3,662,910	1,853,422 3,730,911	0 4,081,319	53,178 4,643,908	-- 4,389,147
Charity care Median	39,019,728 2,654,636	40,636,362 2,940,659	34,835,273 3,380,215	28,549,002 3,488,738	-- 3,233,405
Uncompensated care (UCC) Median	55,488,456 5,147,790	61,532,576 5,337,617	54,072,604 5,711,082	47,805,410 5,923,418	-- 5,508,107
UCC as a % of operating expenses Median	6.81% 3.24	6.54% 3.12	5.49% 3.21	4.57% 3.3	--% 2.86
Total shortfall/UCC Median	59,495,687 9,489,989	63,385,998 9,424,297	54,072,604 10,120,158	47,858,588 11,171,337	-- 10,133,851

Labor costs

	2017	2018	2019	2020	2021
Total salaries Median	243,712,870 52,142,039	253,295,576 54,485,252	277,336,423 57,395,589	277,780,408 58,830,919	-- 61,722,907
Salaries as a % of operating expenses Median	29.91 36.68	26.87 36.56	28.11 36.37	26.45 35.93	-- 35.24
Intern, resident salaries* Median	0 2,598,592	0 2,686,824	0 2,753,773	0 2,937,156	-- 2,909,848
Contract intern, resident salaries* Median	11,049,239 1,251,927	11,299,236 1,186,494	12,224,444 1,204,885	13,478,936 1,279,653	-- 1,469,317
Contract adjusted salaries, direct-care Median	12,828,739 1,449,244	14,970,810 1,475,986	17,717,675 1,563,078	15,821,414 1,721,954	-- 2,991,828
Contract hours, direct-care Median	342,102.00 22,725	377,909.00 23,018.5	412,037.00 24,503.48	391,360.00 25,026.5	-- 33,786
Contract wages, direct-care Median	37.50 64.67	39.61 64.53	43.00 65.06	40.43 68.97	-- 88.94

* in an approved program

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Cost reports are self-reported by the facility, are subject to revision and should be considered preliminary.

* Net Service to patients (NS2P) equals net patient revenue minus operating expenses. NS2P is considered the equivalent of operating profit according to the Medicaid and CHIP Payment and Access Commission (MACPAC). See the last paragraph of "Primary Data Sources" on page 55 of Annual Analysis of Disproportionate Share Hospital Allotments to States (PDF).

About medians

Medians are calculated from reports with "complete" fiscal years, or reports with fiscal years of at least 300 days and no more than 420 days.

In cases where there are fewer than 50 values reported, medians are not calculated. For childrens' hospitals, it's when fewer than 20 are reported.

Web app by Tim Broderick | email.